Business Terms and Conditions
Business Terms and Conditionsof KENDRO a.s., Company Reg. No.: 24183474, Tax Id. No.: CZ24183474,having its registered office at Bašteckého 2553/3, Stodůlky, 155 00 Prague 5, registered in the Commercial Register administered by the Municipal Court in Prague, Section B, Insert 17661 (hereinafter referred to as “KENDRO a.s.” or “Seller”).
These General Business Terms and Conditions (hereinafter referred to as “the Business Terms and Conditions”) have been prepared in accordance with provisions of the Act no. 89/2012 Coll., the Civil Code, as amended (hereinafter referred to as “the Civil Code”) and of the Act no. 634/1992 Coll., on consumer protection, as amended (hereinafter referred to as “the Consumer Protection Act”), and other applicable legal regulations.
By placing an order, the Purchaser accepts the present Business Terms and Conditions of the Seller for the sale of goods. The term “goods”, as used in these Business Terms and Conditions, shall denote goods presented in individual offers or on the website – web interface of the www.kendro.czshop, in particular collection and investment coins and medals, and other numismatic material offered for sale by the Seller.
By concluding the Contract of Purchase, the Purchaser declares their consent to the Business Terms and Conditions and confirms that they are duly acquainted with them. The Purchaser is sufficiently notified of these Business Terms and Conditions and has the opportunity to familiarise themselves with them prior to the conclusion of the Contract of Purchase.
The relationship between the Purchaser and the Seller shall be governed by the presentBusiness Terms and Conditions, which shall be binding on both the Parties unless expressly stated otherwise in the Contract. The Business Terms and Conditions further define and specify the rights and obligations of the Seller and those of the Purchaser (Customer) and in their current wording they form the content of the draft Contract of Purchase, or are an integral part thereof.
The Seller may change or supplement the wording of the Business Terms and Conditions. This provision shall be without prejudice to the rights and obligations arising during the period of validity of the previous version of the Terms and Conditions.
Order and conclusion of the Contract of Purchase
The presentation of the goods offered by the Seller in an individual offer or placement of the offered goods on the website is an invitation by the Seller to submit offers or to place orders. The Purchaser places orders through the web interface of the shop www.kendro.cz, either once without registration or by registering via a customer account.
An order for goods made by the Purchaser is a binding proposal to conclude a Contract of Purchase. By submitting an order, the Purchaser confirms that they have read the present Terms and Conditions and that they agree to them. The Purchaser is sufficiently notified of these Business Terms and Conditions and has an opportunity to familiarise themselves with them prior to the actual execution of the order.
The validity of a purchase order is subject to the proper completion by the Purchaser of all the prescribed data and particulars in the order form.
The contractual relationship between the Seller and the Purchaser shall be established by the delivery of the acceptance of the order (purchase order acceptance), which is sent by the Seller to the Purchaser by electronic mail to the Purchaser’s electronic mail address specified in the purchase order.
The offers for the sale of goods placed on the website are informative, non-binding and the Seller is not obliged to conclude a Contract of Purchase in respect of these goods and the Seller’s ability to conclude a Contract of Purchase on the terms individually agreed upon is not limited.
The Purchaser undertakes to take over the goods ordered and sent and to pay the total price for the goods and any additional charges according to the chosen method of payment and delivery, such as postage, packing, insurance (insured letter, insured parcel, parcel), specified in the order confirmation. The Purchaser is aware of the total price at the time of order execution still before its binding confirmation. If the Purchaser requires a different payment or delivery methods than those specified in the Delivery and Payment Terms, the information on the delivery price shall be sent to their e-mail address
Price and payment terms
The Seller is a VAT payer, the prices of the goods offered are inclusive of the value added tax (VAT). An exception consists of investment gold ingots and gold coins, which are exempt from VAT according to Section 92 of the Act no. 235/2004 Coll., on Value Added Tax, as amended. The prices of the goods offered are stated as exclusive of the costs associated with packaging and delivery of the goods.
The information on the costs associated with the packaging and delivery of the goods is given in the Delivery and Payment Terms.
The Seller reserves the right to change the prices of gold ingots, coins and medals in accordance with the gold price on the world market and other changes which are beyond the Seller’s control or which the Seller cannot foreseen.
The invoice issued on the basis of the Contract of Purchasebetween the Seller and the Purchaser also serves as an accounting (tax) document.
Quality of the goods
All modern coins and medals sold by us and issued in proof quality or regular quality are in mint condition, any possible minor defects are noted in the description.
The other collection coins and medals are in the condition seen in the photographs, less visible defects are described in the description (e.g., edge strikes, eyebolt marks, etc.). Wear and tear consistent with age and preservation (e.g., micro-marks) is not mentioned in the description.
Photographs of the goods sold
Photos of the goods sold are authentic. Illustrative images are used only if they are modern identical machine minted coins (e.g., the 1915 Francis Joseph I ducat, or e.g., commemorative coins of the Czechoslovak Republic, of the Czechoslovak Socialist Republic, of the Czech Republic, modern investment gold and silver coins, etc.), or modern banknotes in the “N” condition. All photographs shown are property of the Seller.
For the purpose of better identification and traceability, authentic photographs of the goods sold may form an attachment to the Contract of Purchase.
Transport and delivery of goods
The goods are delivered in the manner chosen by the Purchaser from the current delivery offer and are specified in the order confirmed (accepted) by the Seller.
The goods are shipped within 1 to 4 business days after the full payment has been credited to the Seller’s account.
In case the shipping method is agreed on the basis of a special request of the Purchaser, the Purchaser bears the risk and any additional costs associated with this shipping method.
If the Seller is obliged under the Contract of Purchase to deliver the goods to the place specified by the Purchaser in the order, the Purchaser is obliged to take over the delivery of the goods upon their delivery. In the event that for reasons on the Purchaser’s part it is necessary to deliver the goods repeatedly or in a different way than specified in the order, the Purchaser shall be obliged to pay the costs associated with the repeated delivery of the goods or the costs associated with a different method of delivery.
In the event that the Purchaser does not receive the dispatched shipment within the expected delivery time (according to the delivery times of the carriers), thePurchaser must inform the Seller of this fact without undue delay.
The rights arising from defective performance, the quality guarantee and the right to withdraw from the Contract are described in a separate document entitled Complaints and Returns of the Goods.
Personal data protection
The operator of the www.kendro.czwebsite, i.e., the company “KENDRO a.s.,”bindingly declares that it processes all data of a personal nature which it obtains from its customers in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on informing data subjects (hereinafter referred to as “the GDPR”), and consequently makes the following declaration on the processing of personal data in accordance with the GDPR by means of the separate document entitled Information on the processing of personal data, by which it fulfils its information obligation towards data subjects within the meaning of Article 12 of the GDPR.
The contract between the Purchaser and the Seller, as well as the relations and disputes related thereto, shall be governed by the laws of the Czech Republic, including relations containing an international (foreign) element.
For all disputes whichmight arise from the Contract made between the Seller and the Purchaser, acting in the course of or in connection with their business activities, the District Court for Prague 5 shall have jurisdiction in cases decided in the first instance by the District Court, and the Municipal Court in Prague shall have jurisdiction in cases decided in the first instance by the Regional Court.
The above-mentioned provisions shall be without prejudice to consumer rights under the generally binding legislation.
The present Business Terms and Conditions are valid and effective from 1 January 2021.